Customer Feedback Survey

Survey Questions

Please rate each statement below via the drop down options.

Initial phonecall response

The attitude and skill of our telesales staff?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Their capacity to answer to your questions and enquiries?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

The overall procedure for booking the job?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

The helpfulness/attitude of our operations staff?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Their capacity to answer to your questions and enquiries?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

How you were kept informed of our engineer’s progress?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

The length of time you had to wait for our engineer?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Engineers appearance and attitude

Electricians appearance?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Their general tidiness, including their vehicle?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Their knowledge relating to the job at hand?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Electricians attitude?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Their level of professionalism?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

The standard of work they produced?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Customer Service

How would you rate our overall customer service?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Would you return to us for future jobs?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Would you recommend our services to a friend?

Please Select an Option - Excellent - Very Good - Acceptable - Poor - Very Poor

Please leave additional comments on the service that we have provided?

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